Norfolk Consulting LLC (“Norfolk,” “we,” “us,” or “our”) respects your privacy and is committed to handling personal information thoughtfully and responsibly. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit norfolkconsulting.io, schedule a call, submit a form, make a payment, communicate with Norfolk, or participate in Norfolk’s consulting, coaching, wellness, or related services.
By using this website or providing information to Norfolk, you acknowledge the practices described in this Privacy Policy.
The information we collect depends on how you interact with Norfolk.
You may provide information such as:
• Name, Email address, Phone number, when requested or voluntarily provided.
• Scheduling and appointment information, Responses submitted through booking, inquiry, contact, or intake forms.
• Information about your goals, current circumstances, areas of interest, or the support you are seeking.
• Communications you send to Norfolk, Billing and transaction information.
• Information you voluntarily share while participating in consulting, coaching, wellness, or related services.
Please do not submit highly sensitive information through public website, contact, or scheduling forms. This includes Social Security numbers, financial-account credentials, government identification numbers, complete payment-card information, detailed medical records, or emergency information.
When you visit the website, certain technical information may be collected automatically by Norfolk or its service providers, including:
• IP address, Browser and device information
• Operating system, Pages viewed, Referring website or source
• General website usage and interaction information, Cookie or similar technology data
This information may be used to operate, secure, understand, maintain, and improve the website and user experience.
Norfolk may use personal information to:
• Respond to questions and inquiries
• Schedule and manage Connection Calls, Clarity and Onboarding Sessions, Coaching Sessions, and other services
• Understand your goals and the areas in which you are seeking support
• Provide consulting, coaching, wellness, personal-development, and related servicesPersonalize services and prepare for sessions
• Process payments and maintain transaction records
• Send appointment confirmations, reminders, service communications, and administrative messages
• Communicate with current and prospective clients
• Send reflections, educational content, event information, community information, or business updates when you have chosen to receive them
• Maintain and improve the website, services, and client experience
• Protect Norfolk, its website, clients, and service providers from fraud, misuse, security concerns, or unlawful activity
• Maintain appropriate business, accounting, tax, contractual, and legal records
• Comply with applicable laws and enforce agreements
• Norfolk will not use personal information for a materially different purpose without providing appropriate notice when required.
Norfolk’s work may involve conversations related to personal development, wellness, habits, movement, business, goals, beliefs, relationships, life direction, stress, and other personal circumstances.
Information voluntarily shared during a client relationship may be used to:
• Understand your goals
• Personalize support, Prepare for sessions, Provide services
• Maintain appropriate continuity between sessions
Norfolk seeks to collect only information that is reasonably relevant to the services being requested or provided.
Norfolk Consulting LLC is not a medical provider, healthcare provider, mental-health provider, emergency service, or substitute for licensed medical or mental-health care. Norfolk’s services are not intended to diagnose, treat, cure, or prevent any medical or mental-health condition.
Do not use Norfolk’s website, forms, email, or services to communicate emergency information.
In an emergency, contact local emergency services or a qualified emergency provider.
The website may use cookies and similar technologies that support website functionality, security, scheduling, forms, user preferences, and the overall website experience. Norfolk may use limited website analytics to understand general website usage and improve the website.
You may be able to limit or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.
Norfolk does not currently sell personal information or use personal information for targeted advertising.
Norfolk does not sell or rent personal information. We may disclose information when reasonably necessary to operate the business, provide services, comply with legal obligations, or protect legitimate interests.
Information may be processed by providers that support:
• Website hosting, Website functionality, Forms, Security
• Communications, File storage, Scheduling, Payment processing
• Email, Video meetings, Technical operations
Norfolk may also disclose information to accountants, attorneys, insurance providers, consultants, contractors, or other professional advisers when reasonably necessary for business operations, accounting, legal compliance, insurance, risk management, or protection of legal interests.
Information may also be disclosed when reasonably necessary to comply with law, respond to lawful legal process, protect rights or safety, investigate fraud or misuse, enforce agreements, or address security concerns.
Norfolk uses third-party service providers to operate portions of the website, business, scheduling process, payment experience, communications, and client services. Depending on which services are active and how you interact with Norfolk, providers may include:
Webflow, Cal.com, Stripe, Google Workspace, Google Calendar, Google Meet
These providers maintain their own terms and privacy practices and may process information under their own privacy policies.
Norfolk is not responsible for the privacy, security, availability, content, or practices of third-party websites or services that Norfolk does not control.
When payment features are enabled, Norfolk may use Stripe, Cal.com, invoices, payment links, or another payment provider to process payments and transactions. Payment information is generally submitted directly to the payment provider. Norfolk generally does not receive or store complete payment-card numbers. Norfolk may receive transaction information such as your name, email address, payment status, amount paid, subscription status, invoice records, and related payment details needed to provide services and maintain business records.
When you choose to subscribe to Norfolk communications, you may receive:
• Educational content
• Community information
• Event announcements
• Business updates, Service information, Other relevant communications
You may unsubscribe from nonessential promotional or community emails by using the unsubscribe option included in the message, when available.
Norfolk may continue to send transactional, administrative, legal, scheduling, payment, or service-related communications when reasonably necessary to manage appointments, payments, active services, legal obligations, or an existing client relationship.
Norfolk retains personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
Retention periods may depend on:
• The type of information
• The nature and duration of the client relationship
• The reason the information was collected
• Business and operational needs
• Contractual requirements, Accounting and tax obligations, Legal, regulatory, insurance, or security requirements
Information may be retained for a longer period when reasonably necessary to comply with law, protect legal rights, prevent fraud, investigate security concerns, enforce agreements, or resolve disputes.
Norfolk uses reasonable administrative, technical, and organizational measures intended to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.
These measures may include reputable technology providers, account-access controls, password protections, authentication tools, secure payment processing, limited access to personal information, and reasonable data-management practices.
No website, electronic transmission, service provider, or storage system can be guaranteed to be completely secure. You should use care when sending personal information electronically and avoid transmitting highly sensitive information through ordinary email or public forms.
Depending on where you live and the laws that apply, you may have the right to request:
• Access to certain personal information Norfolk maintains about you.
• Correction of inaccurate personal information.
• Deletion of certain personal information
• A portable copy of certain personal information
Information about how personal information is collected, used, or disclosedWithdrawal of consent when processing is based on consent and applicable law permits withdrawal. Norfolk may need to verify your identity before completing certain requests. Some information may be retained when reasonably necessary or legally permitted, including for tax and accounting requirements, security and fraud prevention, contractual obligations, legal compliance, establishing or protecting legal rights, and resolving disputes.Norfolk does not currently sell personal information or use personal information for targeted advertising.
Norfolk’s website and services are intended for adults 18 and older.
Norfolk does not knowingly collect personal information online from children under 13.
If Norfolk learns that personal information has been collected from a child under 13, Norfolk will take reasonable steps to delete it.
Norfolk Consulting LLC is organized in Wyoming and operates in the United States.
If you access the website or services from outside the United States, your information may be transferred to, processed in, or stored in the United States or other locations where Norfolk’s service providers operate.
The website may contain links to third-party websites, platforms, or services.
Norfolk does not control and is not responsible for the privacy, security, content, availability, or practices of third-party websites or services.
Your use of this website and Norfolk’s services may also be governed by Norfolk’s Terms of Service.
Terms of Service: https://norfolkconsulting.io/terms
Norfolk may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last Updated” date.
Questions about this Privacy Policy or requests concerning personal information may be directed to: support@norfolkconsulting.io
